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Frequently Asked Questions

You will find answers to some of the most frequently asked questions below.

Can I wash my Fatboy product?
We suggest you use lukewarm water and a mild soap to clean your Fatboy product. The Original Outdoor, Original Stonewashed, Junior Stonewashed, Doggielounge and Doggielounge Stonewashed covers are suitable to machine wash and lay flat to dry. And, so is the Knapsack!

Can I use my Fatboy Product outdoors?
As a general rule, we suggest that you store outdoor products inside after use to prolong their lifespan. The following Fatboy collections are designed for outside use; Headdemock, Buggle-up, Avenue, Original Outdoor, Tablitski, Flying Carpet, Picnic Lounge, Knapsack and the Edison collections. We don’t recommend leaving your Fatboy outdoor products outside or exposed to direct sun light for long periods of time as fading could occur on select styles.

The filling in my Fatboy product is decreasing. Is this normal and how can I refill the product?
This can happen over time, depending on how often you use it. You can purchase refill here

There is a tear in my Fatboy product, how can I fix it?
You can order your very own repair kit to fix your Fatboy® Shop Now

Does my Fatboy product have a separate inner bag?
The Original Outdoor, Original Stonewashed, Junior Stonewashed, Doggielounge and Doggielounge Stonewashed all have a separate inner bag.

How do I maintain the high-end properties of my Fatboy Original Outdoor cover?
When there is dirt or a stain on the Sunbrella fabric, immediately wipe it off with lukewarm water and mild soap. You can also machine wash it at 40 degrees. After washing the cover, lay it flat to dry in open air. Then iron the cover on a low temperature to activate the dirt and water repellent properties of the fabric.

Can I use another adapter/charger to recharge my Edison the Petit?
The Edison the Petit has a special charger made specifically for its design. It is not recommended to use any charger other than the one provided.

Where can I find a copy of the Edison Collection User Manual?
You will find the Edison the Petit, Edison the Medium and Edison the Grand manuals linked here

What is your return policy?
Please check our return policy

Can’t find your answer?
Check the Manual section or contact us.