Frequently Asked Questions:

1. What is the Fatboy^® made from?
   
   Depending on the product, Fatboy^® is made from either a Nylon or Polyester fabric and has a PVC coating to make them water resistant and stain resistant. The fatboy is filled with virgin polystyrene beads, while the headdemock is padded with layers of fabric and a non woven mesh. <close>
   
   
2. Can I clean the Fatboy^® products?
   
   The products can be cleaned with lukewarm water and soap, this is usually enough. The Doggielounges and catbags have an inner bag so you can wash the outer bag. <close>
   
   
3. What is the delivery time for Fatboy^® products?
   
   Your merchandise will be shipped via  UPS usually within 7 – 10  business days after your order is placed. <close>
   
   
4. What are the delivery costs for Fatboy^® products?
   
   Fatboy USA charges a flat-shipping rate per product. <close>
   
   
5. Is it safe to buy online from Fatboy^® USA?
   
   Yes! We employ 128 bit secure socket layer (SSL) technology to protect the integrity of your credit and personal information during the transmission to the payment processor. You can feel secure knowing we use the latest technology for the safety of your information. <close>
   
   
6. Do you charge sales tax?
   
   Due to government regulations, 8.25% sales tax will be added only to customers whose billing address falls within the state of Texas. <close>
   
   
7. How do I change or cancel my order?
   
   Prior to shipping, you can email us at orders@fatboyusa.com. If your order has already been shipped, please follow the instructions for easy returns and exchanges. <close>
   
   
8. What is your RETURN POLICY?
   
   If you are not 100% satisfied with your purchase from Fatboy^® USA, you may return it for a full refund under the following conditions:
   

   • Fatboy^® USA must be contacted within 7 working days after you have received your purchase at returns@fatboyusa.com explaining the reason for the request to return.
   • The goods must be returned to Fatboy^® USA in 'as new' condition in it's original packaging.  Please include a copy of your original invoice, return authorization number, and form of payment so we can process your refund quickly.  Return shipping charges will be at the customer's expense.

   
   Please send returns to:
   Fatboy^® USA
   875 West Sandy Lake Road
   Suite 100
   Coppell, Texas 75019
   ATTN: Returns Department
   
   <close>
   
   
9. General Conditions
   
   Our services are subject to our general conditions. Click here to see our general conditions. <close>
   
   
10. Who do I contact if I am interested in distribution or wholesale opportunities?
    
    If you are interested in wholesale opportunities, please email us at: sales@fatboyusa.com. <close>
    
    
11. Where can I get additional information about the Fatboy^® product?
    
    You can send any questions by e-mail to info@fatboyusa.com. <close>